Collection and Use of Personal Information

We may collect the following categories of personal information from you:

  • Contact information, including name, email address, street or mailing address and telephone or mobile phone number

  • Billing information, including billing address, order details and other commercial information

  • Demographic information, including age, date of birth, gender, interests, country and zip code

  • Unique identifiers, including user name and password

  • Preference and other information, including product wish lists, order history and marketing & music preferences

  • Geolocation information, including your actual or approximate location (for example, from the IP address of your device or computer)

  • Photos and videos that you submit on our Sites

  • Internet and other electronic network activity

We or one of our trusted partners may use this information for the following business purposes:

  • Send you requested updates and newsletters about an artist, type of music or related special offers

  • Send you requested product or service information

  • Send a one-time email or e-card to your friends upon your request when you provide their email address

  • Fulfill your order

  • Send you an order confirmation

  • Respond to customer service requests, questions and concerns

  • Administer your account, including managing your preference center

  • Process information submitted with a job application

  • Send you marketing communications

  • Administer promotions and sweepstakes you enter and notify you of the results

  • Improve our marketing efforts

  • Maintain and improve our Sites, content, products and services

  • Conduct research and analysis

  • Display or promote content based upon your location and/or interests

  • Provide location services such as “tagging” and “check-in”

  • Maintain the security and effective functioning of our Sites and your accounts

  • Address our compliance and legal obligations and exercise our legal rights

We use cookies, web beacons and similar technologies to automatically collect internet and other electronic network activity, including information about your computer as you browse our Site(s).  We and our business partners may automatically collect information as you browse our Site(s) such as connection information (including the domain name and Internet Service Provider), browser type and version, mobile device ID, cell phone carrier, operating system and device type, average time spent on our Site(s), pages viewed, traffic to and from the websites, information accessed, the Internet Protocol (IP) address you use to connect to the Internet and related geographical information about your computer or mobile device, and advertising data and other standard weblog information. Such information is sometimes referred to as web analytics and/or clickstream data.

When you provide us with personal information about your contacts we will only use this information for the specific purpose for which it is provided.  

If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please click here.

Other Sources of Information

We may receive information about you from other sources and may combine this data with information we already have about you, including:

  • Artists: such as marketing data from a new or partnering artist that is integrated with information we already have about you to create a more tailored fan experience;

  • Business Partners: such as contest providers and other promotional partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and others who enable sign-on functionality and social network integration;

  • Publicly-available databases;

  • Other Applications: such as music/video streaming sites and social media platforms; and

  • Digital Service Providers: if you choose to use features on our Sites (such as pre-save campaigns) that connect to your online profiles or social media accounts, we may collect any information that you permit through your settings on those connected accounts.

This information helps us to update, expand and analyze our records, identify new customers and provide content and services that may be of interest to you.

Monitoring and Fraud Prevention

To help protect you and others, we monitor use of the Sites and we use the information we collect, including personal information, to identify fraudulent activities and transactions; prevent abuse of and investigate and/or seek prosecution for any potential threats to or misuse of the Sites; ensure compliance with the applicable terms of service and this privacy policy; investigate violations of or enforce these agreements; and otherwise to protect the rights and property of Sony Music, its partners and customers.  Monitoring may result in the collection, recording, and analysis of online activity or communications through the Sites, and you consent to this monitoring by using the Sites.  If you do not consent to these conditions, you must discontinue your use of the Sites.

Retention

We will retain your information for as long as your account is active and as needed to provide you services.  We will use and retain your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.